FAQs
Frequently Asked Questions
Finding the right residential cleaning service means you have questions, and we're here to answer them.
Cleaning Services and Policy Questions Answered
At Hometown Cleaning, we prioritize transparency and peace of mind, making it easy to schedule your perfect home refresh. Discover how our reliable team and flexible services can transform your living space. Ready to get started? Contact us today for a free, no-obligation estimate.
Is a Professional Cleaner Worth It?
Absolutely. We may be a little biased, but the value of a professional cleaner goes far beyond a tidy space. Our job is to give you peace of mind in your home. That means paying attention to the details that matter to you, maintaining consistency, and caring for your space with the same consideration you would. Whether you are a family, a busy professional, or retired and ready to rest, having a team you can rely on to keep your home spotless makes daily life easier and more enjoyable. A clean home isn’t just about appearances, it’s about adding a sense of comfort, calm, and time back in your day.
Is It Safe to Have a Cleaner in My Home?
Yes, absolutely. At Hometown Cleaning, your safety and comfort are our top priorities. Our clients are trusting us with one of the most personal spaces in their lives, and that trust deserves to be met with care and respect. Every member of our team is trained, trustworthy, and committed to treating your home with care. We use professional supplies, follow respectful conduct policies, and maintain open communication with our clients. For additional peace of mind, we are bonded and insured, which protects you in the rare event of an accident or damage. You can feel confident knowing we’ll care for your home like it’s our own, with respect at every step.
Do I Need to Be Home During a Cleaning Service?
No, you don’t have to be home. Many of our clients provide us with a key, garage code, or door lock access so we can clean while they’re at work or running errands. That said, you’re always welcome to be home if that makes you more comfortable. At Hometown Cleaning, we know letting someone into your home is a big deal, and we never take that trust lightly. Whether you’re home or away, we treat your space with the same respect we’d give a good neighbor’s house.
What types of cleaning do you do?
We proudly serve the entire local community with a full spectrum of residential cleaning services. This includes recurring maintenance cleans (weekly, bi-weekly, or monthly), deep cleans, move-in/move-out services, and even specialized seasonal cleaning. Our team is professionally trained to handle homes of all sizes, from apartments to large family residences. Schedule your service with us now!
What Do Cleaners Do in a Standard Cleaning?
A standard cleaning covers the essentials that keep your home feeling comfortable and cared for. At Hometown Cleaning, this means dusting surfaces, wiping counters, cleaning bathrooms and kitchens, vacuuming and mopping floors, and emptying trash. We also pay attention to details like baseboards, fixtures, and high-touch areas. Our focus is consistency, so you can count on your home being cared for the same way, every time. Think of it as the reliable upkeep that keeps your home sparkling between deeper cleanings. With us, it’s never just about cleaning, it’s about creating a space you’re proud to come home to.
How Long Does It Take to Clean a House Professionally?
The time depends on the size of your home, the number of rooms, and the level of cleaning needed. A smaller home typically takes around two hours, while larger homes can take up to five. For regular maintenance cleanings, our goal is to be in and out within about four hours so we can be thorough without disrupting your day. Deep cleanings require more time and attention, usually between four and eight hours, depending on the condition of the home. We always plan ahead and give you clear expectations so you know what to expect before we arrive. At Hometown Cleaning, we build in time to do things right, thoroughly, not rushed. Our goal is always to leave your home spotless, while respecting your schedule and daily routine.
What Should I Do Before My Cleaner Arrives?
We’ll take care of the cleaning, you don’t need to prep much for us. That said, we do kindly ask that spaces are tidied before we arrive. We are trained cleaners, not organizers, and a clear space helps us deliver the spotless results you’re expecting. Putting away toys, laundry, or personal items ensures that we can spend our time focusing on the details that make the biggest difference. Think of it as setting the stage: the more accessible your surfaces and floors are, the more efficiently and effectively we can clean them for you.
Can I Have My House Professionally Cleaned If I Have Pets?
Of course! Many of our clients have dogs, cats, or other pets, and we’re happy to work in pet-friendly homes. We do ask that pets are secured during the cleaning to keep both them and our team safe and comfortable. At Hometown Cleaning, we’re mindful of pet hair, odors, and the little messes that come with animal companions. We use safe, effective cleaning methods to keep your home fresh without harsh fragrances. Pets are part of the family, and we love helping create a clean, healthy space where everyone feels at home.
What is your policy on rescheduling or cancellation?
We understand life can be unpredictable. We offer flexible scheduling and request that you notify us at least 48 hours in advance if you need to reschedule or cancel your residential cleaning appointment. This allows us to adjust our schedule and better serve all our clients. We strive to make managing your appointments as simple and stress-free as possible.
Contact Us at Hometown Cleaning Today
We understand that trusting someone with your home is a big decision. We hope these frequently asked questions have provided clarity on the dependable, high-quality residential cleaning services offered by Hometown Cleaning. We look forward to creating a clean, comfortable, and refreshed environment for you. Get your comprehensive quote today and take the first step toward a cleaner home.